Refund policy
1. Order Cancellations
You can cancel your order within 4 hours of placing it by contacting our customer support team at mithayibox@gmail.com. If your order has already been processed or shipped, we will not be able to cancel it.
2. Refunds If you receive a defective or incorrect item, please contact us within 7 days of receiving your order. We will offer a full refund or replacement for the affected product after verification. Refunds will be credited back to the original payment method within 7 business days.
3. Returns To be eligible for a return, the product must be unopened and in its original condition. Return shipping charges will be borne by the customer, unless the item is defective or incorrect. Returns will be initiated within 24 hours of product delivery.
4. How to Initiate a Return or Refund
4. How to Initiate a Return or Refund
You can request a return or refund directly through your MITAIBOX account:
- Sign in to your account at account.mitaibox.in
- Go to your Orders and select the order you'd like to return
- Click Request return and follow the on-screen instructions
- Our team will review your request and respond within 1 business day
Alternatively, you can email us at mithayibox@gmail.com with your order number and description of the issue. If a replacement is requested, it must be raised within 24 hours of delivery, and the replaced product will be delivered within 5–7 business days.
5. No COD Available Please note that Cash on Delivery (COD) is not available for our orders.